Frequently Asked Questions
Everything you need to know about our premium loose-leaf blends.
How should I store my loose-leaf tea to keep it fresh?
To maintain maximum flavor and aroma, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend using the airtight tins provided or an opaque ceramic jar.
What is the typical shipping timeframe for orders?
Orders are processed within 1-2 business days. Domestic shipping typically takes 3-5 business days, while international delivery can take between 10-21 days depending on the destination.
Are your tea blends organic and ethically sourced?
Yes, we prioritize working with estates that follow organic farming practices and Fair Trade standards. Detailed sourcing information for each blend can be found on its specific product page.
Can I return a tea if I don't like the flavor?
Due to the perishable nature of food products, we cannot accept returns on opened tea. However, if you are unsatisfied with your purchase, please contact our support team within 14 days and we will do our best to make it right.
Do you offer wholesale pricing for cafes and restaurants?
We certainly do! We offer bulk discounts and curated selections for hospitality partners. Please reach out to our wholesale department via our contact form for a current price list.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.