Returns & Exchanges

At TeaHaus, we strive for the highest quality in every leaf; if your order does not meet your expectations, we offer returns or exchanges on non-perishable items within 30 days of purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and a brief explanation of why the product didn't meet your needs.

• 2.
  Prepare Your Package

  Carefully pack the unused accessories or unopened tea tins in their original packaging to ensure they are protected during transit.

• 3.
  Ship to TeaHaus

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Credit

  Once our tea masters inspect the returned items, we will issue a full refund to your original payment method within 5-7 business days.